Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how Rentrel collects, uses, stores, and protects information submitted through our rent payment help request pages, including lead forms, quiz forms, and related communication pages.

Information we may collect

We may collect information you provide directly, including your name, email address, phone number, rent payment details, requested rent help amount, employment or income-related answers, payment method preferences, and other information needed to understand your request.

We may also collect technical information such as your IP address, device type, browser, platform, user agent, timestamps, and form activity for security, fraud prevention, analytics, and request management.

Why we collect information

We use your information to receive, review, maintain, and respond to your rent payment help request. We may contact you by email or SMS about your request, account/request updates, required next steps, support follow-ups, and related promotional information where permitted.

Supporting documents and verification

To review eligibility or continue processing a request, Rentrel may ask you to provide additional supporting documents or information. This may include rent/payment details, income or bank-related information, credit score information, background check reports, identification-related information, or other verification documents relevant to your rent payment help request.

Email and SMS communication

By submitting a request or choosing to provide consent, you understand that Rentrel may contact you by email and SMS using the contact details you provided. Message frequency may vary. You may opt out of promotional SMS communications by replying STOP where supported, or by contacting us directly.

Promotional and service-related updates

We may send service-related messages about your request and may also send related promotional information about Rentrel Pay Help or similar services. You can ask us to stop sending promotional communication at any time.

How we share information

We do not sell your personal information. We may share information with service providers that help us operate our website, communicate by email/SMS, review requests, provide support, prevent fraud, or maintain records. We may also share information when required by law or to protect our rights and systems.

Data security and retention

We use reasonable administrative, technical, and organizational measures to protect information. No online system is completely secure. We keep information only as long as reasonably needed for request management, legal, business, security, and compliance purposes.

Your choices

You may contact us to request updates, corrections, or deletion of information where applicable. Some information may be retained when needed for legal, security, fraud prevention, or business record purposes.

Contact us

For privacy-related questions, contact us at info@rentrel.com.